Shipping & Returns

At House of Talia, every piece is thoughtfully designed and carefully prepared before it reaches you. We are committed to providing an exceptional experience from the moment you place your order to the day it arrives.

Shipping

We are pleased to offer worldwide shipping.

All ready-to-ship orders are carefully processed and dispatched within 3–5 business days. Once your order has been shipped, you will receive a confirmation email with your tracking information (where available).

Delivery times vary depending on your destination and the shipping service selected at checkout.

Please note that international orders may be subject to customs duties, taxes or import charges imposed by your local customs authority. These charges are the responsibility of the customer.

Returns

Every House of Talia piece is crafted with intention, designed to be treasured, and carefully prepared before it reaches your wardrobe. If something isn't quite right, we'll work with you to make it right.

If for any reason you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

Be unworn, unused and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be free from perfume, makeup, stains, alterations or damage.

Returns that do not meet these conditions may not be accepted.

Archive Collection

Due to the exclusive and limited nature of our Talia Archive collection, all Archive purchases are final sale.

As each Archive piece is produced in extremely limited quantities, we are unable to accept returns or exchanges unless the item arrives damaged, faulty or incorrect.

Made-to-Order & Custom Pieces

Made-to-order, bespoke and customised garments are created especially for you and therefore cannot be returned or exchanged, unless they arrive with a manufacturing fault or we have made an error with your order.

Exchanges

We are happy to assist with exchanges where stock is available.

If your requested size or item is unavailable, we will do our best to offer a suitable alternative or assist you with a return where applicable.

How to Request a Return

To request a return, please contact us via our Contact page or email us at houseoftaliaofficial@gmail.com

Please include:

Your order number
The item(s) you wish to return
The reason for your return

Once your request has been reviewed and approved, we will provide instructions for returning your item.

Return Shipping

Customers are responsible for the cost of returning items unless the item is faulty, damaged upon arrival, or an incorrect item was sent.

For your peace of mind, we recommend using a tracked shipping service, as House of Talia cannot be held responsible for returns lost during transit.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photographs of the item
Photographs of the packaging

We will review your request promptly and work with you to resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return.

If approved, your refund will be processed to your original payment method. Please note that it may take 5–10 business days for the funds to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Need Assistance?

If you have any questions regarding your order, shipping or returns, our team is always happy to help.

Email: houseoftaliaofficial@gmail.com

Contact Page: House of Talia Contact